News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Username and Password is incorrect..
Tags: developer sandbox
Oct 9, 2017 at 8:12am   •   3 replies  •  0 likes

When I am trying to authorize through this then there is an error of:

"Phone number and password do not match. Please try again. Click here for more help or reset your password.wrong"

3 Answers
answered on Oct 16, 2017 at 5:34pm  
Since your application is in Sandbox, below is the Environment you would need to use to make the API calls

ServerURL -> Your clientID and clientSecret could be found in the app settings. 

Looks like you did not confirm the sandbox account via the email you received. I have the confirmed the same. Could you please Login using the Sandbox credentials now and verify? 

answered on Oct 16, 2017 at 5:10am  
still is same issue...
Name of my app is Funnel Drop...

answered on Oct 9, 2017 at 10:13am  

Could you login to the service web portal to verify if the credentials are correct. 

Sandbox ( use sandbox username and password )

Production ( use production username and password )

If you are still unable to log in, could you provide your app name on RingCentral so that we could reset your password on Sandbox account? 


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us