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Question

Username and Password is incorrect..

  • 9 October 2017
  • 3 replies
  • 1327 views
K

When I am trying to authorize through this https://ringcentral.github.io/cti-demo/linked-accounts.html then there is an error of:


"Phone number and password do not match. Please try again. Click here for more help or reset your password.wrong"

3 replies

A
Khurshid,

Could you login to the service web portal to verify if the credentials are correct. 

Sandbox ( use sandbox username and password )
https://service.devtest.ringcentral.com

Production ( use production username and password )
https://service.ringcentral.com

If you are still unable to log in, could you provide your app name on RingCentral so that we could reset your password on Sandbox account? 
K
still is same issue...
Name of my app is Funnel Drop...
A
Since your application is in Sandbox, below is the Environment you would need to use to make the API calls

ServerURL -> https://platform.devtest.ringcentral.com Your clientID and clientSecret could be found in the app settings. 

Looks like you did not confirm the sandbox account via the email you received. I have the confirmed the same. Could you please Login using the Sandbox credentials now and verify? 

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