question

khurshid-imran7364 avatar image
khurshid-imran7364 asked ak answered

Username and Password is incorrect..

When I am trying to authorize through this https://ringcentral.github.io/cti-demo/linked-accounts.html then there is an error of:


"Phone number and password do not match. Please try again. Click here for more help or reset your password.wrong"

developer sandbox
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ak avatar image
ak answered
Khurshid,

Could you login to the service web portal to verify if the credentials are correct. 

Sandbox ( use sandbox username and password )
https://service.devtest.ringcentral.com

Production  ( use production username and password )
https://service.ringcentral.com

If you are still unable to log in, could you provide your app name on RingCentral so that we could reset your password on Sandbox account? 
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khurshid-imran7364 avatar image
khurshid-imran7364 answered
still is same issue...
Name of my app is Funnel Drop...
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ak avatar image
ak answered
Since your application is in Sandbox, below is the Environment you would need to use to make the API calls

ServerURL -> https://platform.devtest.ringcentral.com Your clientID and clientSecret could be found in the app settings. 

Looks like you did not confirm the sandbox account via the email you received. I have the confirmed the same. Could you please Login using the Sandbox credentials now and verify? 
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys