Emergency calling - Registered Location. UK Account.

Question

Hi,Total RC newbie here, sorry if I have missed something obvious.I've made a sandbox and added a second user. The user received an email which links to 'Set Up Account' at secure.devtest.ringcentral.co.uk.I enter User Info OK,I enter Regional settings OK.When I try to supply an address for Emergency calling - Registered Location I get (no matter what data I try) a modal window:"Warning! The street, city and/or state information does not match: Please try again."If I try to edit this information through service.devtest.ringcentral.co.uk > Phones and Devices > User Phones it just says ''Validation errors occurred. Please confirm the fields and submit again." but no fields are red and there is no feedback on what is wrong.I am baffled.Without this Registered Location data the new user can't make calls. I need some calls between two users as my "mission" is to retrieve call data from the API, and Step1: create some data.Any ideas?

ak · Answer

Hi Thompson,In Sandbox Environment, you are allowed to put in the default Emergency Calling address for the User ( Extension ). Could you verify by providing the Default Emergency Address which is present when you Add Device.Below is a Knowledge Base article on 'How to set up RingCentral Desktop App' :https://support.ringcentral.com/article/6266.htmlIf you are still having problems changing the Emergency Address to -> Default, kindly send in a help ticket with the sandbox account number, and the developer support team can take a look at the settings.Thanks!

Emergency calling - Registered Location. UK Account.

1 reply

Reply

Reply

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded