News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Incoming phone calls are not creating tickets in Zendesk
Tags: getting started
Oct 26, 2017 at 12:51pm   •   2 replies  •  0 likes

We've been working with RingCentral for a little over 3 months. RingCentral has never created a new Zendesk ticket when an incoming call is received. I've gone through every article on Zendesk and RingCentral that I can find, with no result. Has anyone else had this issue? How do I solve?

2 Answers
answered on Oct 26, 2017 at 1:14pm  

Thank you for your response, it's really helpful. What do we do if it is a new customer with no phone number in the system?

answered on Oct 26, 2017 at 1:02pm  
I haven't played with this for a while because it turned out to not be as useful as I hoped.  We don't have good records of phone numbers as much as email addresses here and many callers have multiple, different numbers they call us from.  Anyhow, I recall it was important to format the phone numbers in Zendesk correctly.  I'll test again and see if I can give you more specifics, but try things like 5105551212 or +15105551212, etc.


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us