question

andy-haas5702 avatar image
andy-haas5702 asked andy-haas5702 answered

RingCentral Web Widget integrated with Plantronics

I am using https://github.com/ringcentral/ringcentral-web-widget and I am looking to see if I can integrate the Plantronics headset into the application.


Currently we have the Windows Desktop Softphone installed and that currently has controls integrated into it to control the Plantronics base unit.


I am looking do do these things


When an inbound call comes in, I want the headset to beep in the clients ear to let them know a call is coming


When you click the button on the headset to pickup/hangup the call to actually pickup or hang up the call


Some type of volume control that is separate from the windows sound.


Thank You

Andy Haas

sdk
1 |1500
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

Embbnux Ji avatar image
Embbnux Ji answered
It's a good idea.  I think web widget can support it. this a example to use web widget with java jxbrowser  https://github.com/tylerlong/jxbrowser-webrtc . And I think it will work well with electron.

there are some API to control web widget with 'postMessage'.  https://github.com/ringcentral/ringcentral-web-widget#api-to-control-web-widget

In your requirements, it also needs some API in web widget
1. audio device selection
2. end the call
3. answer the call

We will think about adding those API to web widget. In my opinion, it is easy to do it.

Feel free to create requirement issues for it  https://github.com/ringcentral/ringcentral-web-widget/issues 

Thanks for your great idea.
1 |1500
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

andy-haas5702 avatar image
andy-haas5702 answered
Moved over to 
https://github.com/ringcentral/ringcentral-web-widget/issues/35
1 |1500
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys