robert-incorvaia16201 avatar image
robert-incorvaia16201 asked Anirban answered

Newbie - help connecting DataEase : RingCentral

A-1 uses DataEase ( a relational database management system (RDBMS) to develop the software we use to run our business. DataEase uses Data Query Language (DQL) and provides additional functions for the user to work with the data ( In situations where the available functions are not sufficient we have created code in other programming languages such as Python. Using the functions available in DataEase we can call these scripts. Therefore, we don't necessarily need direct integration with DataEase. If we can accomplish the requirements with Python, then that is sufficient.

  1. Initiate a call for a specific user.
  2. Request call information (phone number, callerID, inbound/outbound, timestamp) based on date range, time range, and user.

There is documentation on RingCentral's API here that suggests that both are possible. I would need support setting these things up.

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1 Answer

Anirban avatar image
Anirban answered

I guess RingCentral has a Development Professional Services team. You can contact them to get help with the technology you need with RingCentral with specific queries.

You can also contact the developer support team by submitting a support ticket for your specific technical queries.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys