Extension id in call log

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riley-clegg145 asked · Nov 02, 2015 at 05:12 PM

Extension id in call log

I need to tie each phone call in the call log to the corresponding extension id. Currently there is no way to do that when I am querying the call log at the account level. Am I out of luck? -Dan

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Answer 1 · 2015-11-02T17:29:01Z

anton-nikitin answered · Nov 02, 2015 at 05:29 PM

Hi Dan, we are fixing it in the upcoming release. Account Call Log will contain reference to extension id. You should expect Sandbox to be updated in December. Production roll-out will happen in January.

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Answer 2 · 2017-11-17T20:51:18Z

don-jackson7565 answered · Nov 17, 2017 at 08:51 PM

Has this been fixed? I'm pulling down the call log and I get a user's name in record.from.name, but the record.from.extensionNumber is almost always undefined.

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