question

keith-stephens7892 avatar image
keith-stephens7892 asked ak answered

adding call logs to sandbox

Hello All,

I am new to RC and their sandbox and API's.


I currently got my sandbox up and running, but now how do I get call logs into the sandbox?

Do I need to add users to the sandbox, how do I make a call too the sandbox and not production?


I am guessing I need to do something, in order to get call log details, counts returned to my web page.

Thanks,

Keith.

getting started
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brandon-burchard1053 avatar image
brandon-burchard1053 answered
You need to add a user and make calls to the number that is assigned to the sandbox account. 
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keith-stephens7892 avatar image
keith-stephens7892 answered
Do I add a user with or without a phone?  After I select my state I don't get zip codes, the box is grayed out.
Steps on how to generate call logs and setup a user would be nice.
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keith-stephens7892 avatar image
keith-stephens7892 answered
I have installed the  Desktop Soft Phone Application and I have it connected to my sandbox, but it will not make out going calls.
Cannot initiate Ring out call.
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ak avatar image
ak answered
Hi Keith,

1.) Add users to  Sandbox:
 
You can Add Users without Phones



2.) Login to Softphone With the User ( Sandbox Environment )

Login to Softphone using:
  • sandbox number
  • extension number ( {three digit} to {five digit} number)
  • password
OR
  • direct number or digital line associated with a user
  • password
To know how to configure your Softphone to point to Sandbox env , please read the getting started guide here:  ( under Your Softphone )
https://developer.ringcentral.com/library/getting-started.html 


3.) Initiate a Ringout using API 

Use RingOut API endpoint to initiate a Ringout, a simple example is below:

POST /v1.0/account/~/extension/~/ring-out
{
    "from": {
        "phoneNumber":"sandboxnumber*extensionnumber"
    },
    
    "to": {
            "phoneNumber":"toNumber"
    },
    
    "playPrompt": true
}

More information on RingOut API could be found here:

API ref:  https://developer.ringcentral.com/api-docs/latest/index.html#!#RefRingOut.html
API explorer:  https://developer.ringcentral.com/api-explorer/latest/index.html#/RingOut

4.) Check call-logs data created in service web

Login to service web and navigate to Call Log tab to see the data.



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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys