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david7996 avatar image
david7996 asked ·

"errorCode": "RNG-102", "message": "Caller ID should be one of company direct numbers"

I am having an issue with the ringout call api. When I put one of my direct phone numbers in my account as a Caller ID, I get the message that the caller ID should be one of company direct numbers which it is.
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Tyler Liu avatar image
Tyler Liu answered ·
Direct number is not extension number. The former is normally longer than the latter. Please double check.

 If it still doesn't work, could you please post some some code snippet?
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david7996 avatar image
david7996 answered ·
Hi Tyler, 
I am not using the extension number. I am putting the long number in e.164 format.
And I cannot post some code snippet as I am using your RingCentral Connect Platform API Explorer :  https://developer.ringcentral.com/api-explorer/latest/index.html

I have created an application that is not yet in production and I am testing it using your API explorer platform. When making a ringout call through this app, it works perfectly when the calling ID is empty. When I put the 11 digits number in the calling ID field in E.164 format (for instance: +14445559999), then I get the error.


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Tyler Liu avatar image
Tyler Liu answered ·
I tried it myself. I can reproduce the problem.

I resolved the issue by using the sandbox account number which could be found this way:  login developer.ringcentral.com, on top right there is a dropdown menu with your username, in the dropdown menu there is a menu item "Sandbox accounts".  Click that menu and I found "Main Company Number". Using that number as caller ID doesn't have the problem described above.
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david7996 avatar image
david7996 answered ·
I see, I tried it too; it works with the number under the sandbox account. But why can't I put another numbers from my ringcentral account? is it because the app I'm working on is not in production yet? I am a bit confused as I don't recognize the number associated with my sandbox account.
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I guess it is because other numbers are not the company's direct numbers. I am not good at this because it's not directly about programming. Please contact devsupport@ringcentral.com
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