"errorCode": "RNG-102", "message": "Caller ID should be one of company direct numbers"
I am having an issue with the ringout call api. When I put one of my direct phone numbers in my account as a Caller ID, I get the message that the caller ID should be one of company direct numbers which it is.
I have created an application that is not yet in production and I am testing it using your API explorer platform. When making a ringout call through this app, it works perfectly when the calling ID is empty. When I put the 11 digits number in the calling ID field in E.164 format (for instance: +14445559999), then I get the error.
I resolved the issue by using the sandbox account number which could be found this way: login
developer.ringcentral.com, on top right there is a dropdown menu with your username, in the dropdown menu there is a menu item "Sandbox accounts". Click that menu and I found "Main Company Number". Using that number as caller ID doesn't have the problem described above.
I see, I tried it too; it works with the number under the sandbox account. But why can't I put another numbers from my ringcentral account? is it because the app I'm working on is not in production yet? I am a bit confused as I don't recognize the number associated with my sandbox account.