We use RingCentral as our Tech Support Phone line, and we have 4 users who rotate weekly on answering calls during Off-Hours. We would like the ability for each person to send and receive Texts from the main company line during that time.
Right now, only the operator can send and receive SMS texts from the main company line. At least give us the option to change who is the operator based on our routing rules.
Best answer by Jessica H.
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Our product team is aware of the ask to have this available. You can vote on the idea here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-359
I would really like this feature. Unsure why this is not an option currently. Please make it happen ASAP!
would really like this feature. Please make it happen ASAP!
PLEASE ADD THIS!!!! This is a huge issue for us.
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