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Allow all users to send and receive SMS Texts from the main phone line
Tags: sms, texting, operator
Aug 7, 2020 at 11:56am   •   5 replies  •  5 likes
Zach Hanna

We use RingCentral as our Tech Support Phone line, and we have 4 users who rotate weekly on answering calls during Off-Hours. We would like the ability for each person to send and receive Texts from the main company line during that time.

Right now, only the operator can send and receive SMS texts from the main company line. At least give us the option to change who is the operator based on our routing rules.

on Nov 3, 2020 at 3:12pm   •  0 likes

no answer yet?

on Oct 10, 2021 at 6:01pm   •  0 likes

PLEASE ADD THIS!!!! This is a huge issue for us.

on Feb 17, 2021 at 9:24am   •  0 likes

would really like this feature. Please make it happen ASAP!

on Nov 29, 2020 at 2:19pm   •  0 likes

I would really like this feature. Unsure why this is not an option currently. Please make it happen ASAP!

1 Answer
answered on Jan 14, 2021 at 7:34pm  


answered on Nov 12, 2020 at 12:51pm  

Our product team is aware of the ask to have this available. You can vote on the idea here:


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