question

eddie-fesperman avatar image
eddie-fesperman asked ·

Wrong caller ID on Outbound calls

A few clients have reported that when users in my company call them the caller ID information is wrong. Instead of our company name it shows up as the name of a former employee. This emplyee was gone way before we ever started using RingCentral so her name would not have ever been in the system. This only seems to happen for some calls. I don't even know how to begin troubleshooting this.

caller id
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
mary-community-moderator avatar image
mary-community-moderator answered ·

Hi Eddie,

We suggest you contact Technical Support about this so they can check on the internal system.

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces