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Noah Thompson avatar image
Noah Thompson asked ·

How to Implement Screen Pop to a URL?

Looking for some documentation on how to implement a Screen Pop to a URL when a customer receives a call to their Soft Phone. If anyone has any links or PDFs they could forward that would be much appreciated.

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Phong Vu avatar image
Phong Vu answered ·

Do you mean using this feature from the RingCentral softphone?


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Yes, looking to implement a Screen pop, to a URL in our Claim system, when a rep receives a call on their Softphone.

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So what do you want to implement? What call info you want to catch. This is just a simple mechanism to launch a browser with some call info as shown in the screenshot. Or to launch an app in your system which takes those info via arguments

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Looking to Just Capture the called Number. Do you have any detailed instructions on how to build this?

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Phong Vu avatar image
Phong Vu answered ·

I am still not sure what you meant by saying "to build". When you specify a url with the query params e.g.

http://www.company.com/mypage.html?phoneNumber=%P, you can catch the query params from your page using JavaScript like shown below:

<script>
    const urlParams = new URLSearchParams(window.location.search)
    const phoneNumber = urlParams.get('phoneNumber')
    alert(phoneNumber)
</script>


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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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