question

Kevin Lorenzana avatar image
Kevin Lorenzana asked ·

Is it possible to identify (from Telephony Session Notifications) if a call went to voicemail (vs getting picked up by a person)

I'm already receiving Telephony Session information. Given that data, is it possible to extrapolate if an outgoing call was picked up by a person vs if that call connected to voicemail?

voicemailtelephony session notifications
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
Phong Vu avatar image
Phong Vu answered ·

No, unfortunately not for outbound calls because we get the same connected signal for both cases.

1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys