question

Dave Jones avatar image
Dave Jones asked ·

Cannot delete voicemails

I have been unable to delete my messages for over two months and RingCentral Tech has been absolutely worthless. I need someone to delete my voice mails. Here is my case inf:

  • Case Number10857372
  • Created6:50 AM PDT, 06/02/2020
voicemailservice status
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mary-community-moderator avatar image
mary-community-moderator answered ·

Hi Dave,

I checked on the case number you provided and shows that there is currently a known issue with it. An update will be provided to you once it will be resolved.

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lopez12 avatar image
lopez12 answered ·

I'm having the same issue. I called and opened up a ticket, but no one has reach out to me yet.
I'm able to delete the voice mails from my Android app, but not from Windows portal.

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Hey, @lopez12 - we see that you currently have an open case with Support for this issue.
It is still a known issue, but the Support team is investigating further. We'll keep our eye on this too.

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lopez12 avatar image lopez12 Becky-Community_Manager ♦♦ ·

Thanks Becky,

I opened a case about a week ago and no one has called me yet. However I just checked and it's now working. Thank you for checking.

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