Samantha Cole avatar image
Samantha Cole asked Anirban commented

Feature Request: Add option to make Out of Office Activity Codes invisible to agents.

We want the ability to create an Out of Office Activity Code that can be applied in WFM by the schedule creators but that can't be viewed or selected by an agent in MY ZONE. Ideally, this would be a setting on every Activity Code that could be turned on/off by the schedule creators.

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Anirban avatar image Anirban commented ·

Please post feature request as an idea here:

The RC team will review and implement

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