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10-15 Second Delay Answering or Making Calls With RingCentral App
Tags: phone, hardware
Aug 14, 2020 at 2:24pm   •   1 replies  •  0 likes
Billy Merfeld

Good afternoon,

We're on day 3 with RingCentral, and we're finding things we really like and little things that make us scratch our head. Overall it's been a pretty good experience.

I have something weird going on with the desktop app. When I try to answer a call on Glip there is a 10-15 second delay before the call is answered. When I dial a number there is a 10-15 second delay before it dials.

This morning I was in My Extension on I recorded a new Voicemail Greeting. I left that Window up, and all day long the app calls have been working nearly instantly. I don't experience any delay or issues. As soon as I closed that My Extension on the website the delays reappeared. I reopened the website, made sure my microphone was active on that page, and Glip is back to working without issues.

I have a $35 pair of Logitech headphones, and they haven't given me any issues on other programs. It's a USB connection directly into my computer. I'm using Microsoft Edge as my browser. I have the latest release of the app installed.

I'm aware my headphones aren't on the supported list (I don't think this is the reason, but it could be). I was curious if anyone else experienced this issue and if they discovered a resolution.

Thanks in advance!

on Nov 16, 2021 at 2:42pm   •  1 likes

I'm experiencing this same issue and do not see a response....please help!

on Nov 16, 2021 at 2:48pm   •  1 likes

I never did find a real resolution. It happens with the RingCentral Desktop App and RC Phone. I upgraded to a gaming headset (G533) since they are more comfortable for me and more functional for other things. However, they're not supported either.

I noticed my headphones work great for websites, so I tried using the browser version, It works phenomenally well.

I've dumped the installed apps and just use a browser. An added bonus - when a call comes in and I have browser notifications turned on, I can answer from the browser notification by the Windows task tray instead of having to have the app on top. Last time I tried the desktop app, it didn't have that option for me.

on Nov 16, 2021 at 2:50pm   •  1 likes

Thanks Billy that's a great idea, I will try that! I found that I don't have this issue when I use headphones plugged in by USB but I prefer the Bluetooth. :)

on Feb 15, 2022 at 8:58am   •  0 likes

hi @Billy Merfeld and @Brandie Conrick, did you find any other solutions? I can not get the delay to not be there. With a headset, without, with the web browser open, which it closed, I always have a delay.

on Feb 15, 2022 at 9:10am   •  0 likes

I'm sorry, @Lisa Focaccia. Once I found that my Bluetooth headphones worked with, I stopped searching for a resolution.

I started using a Chrome profile with no add-ins/extensions. The only thing I use on that Chrome profile is RingCentral, no other sites.

I have a decent laptop with good memory, but the CPU isn't the greatest. If I have RingCentral open in its own Chrome window, another Chrome profile/window streaming something, and I'm working on other things, sometimes I will get delays, but that one isn't on RingCentral - it's my CPU not being able to handle too much work.

The only other thing I can suggest is:

1. Try the RingCentral Chrome App

2. Try in Microsoft Edge (assuming you're using Windows)

3. I was going to suggest trying RC Phone, but it looks like it's no longer on their app page. I guess it's down to the desktop app and the browser version.

I'm sorry I can't be of more assistance. I know this was frustrating for me too.

on Feb 16, 2022 at 2:51am   •  0 likes

@Billy Merfeld my IT department worked on my computer yesterday and updated my audio drivers, and now it seems to be working.

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