Billy Merfeld avatar image
Billy Merfeld asked Billy Merfeld edited

10-15 Second Delay Answering or Making Calls With RingCentral App

Good afternoon,

We're on day 3 with RingCentral, and we're finding things we really like and little things that make us scratch our head. Overall it's been a pretty good experience.

I have something weird going on with the desktop app. When I try to answer a call on Glip there is a 10-15 second delay before the call is answered. When I dial a number there is a 10-15 second delay before it dials.

This morning I was in My Extension on I recorded a new Voicemail Greeting. I left that Window up, and all day long the app calls have been working nearly instantly. I don't experience any delay or issues. As soon as I closed that My Extension on the website the delays reappeared. I reopened the website, made sure my microphone was active on that page, and Glip is back to working without issues.

I have a $35 pair of Logitech headphones, and they haven't given me any issues on other programs. It's a USB connection directly into my computer. I'm using Microsoft Edge as my browser. I have the latest release of the app installed.

I'm aware my headphones aren't on the supported list (I don't think this is the reason, but it could be). I was curious if anyone else experienced this issue and if they discovered a resolution.

Thanks in advance!

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