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Puneeth Bharadwaj avatar image
Puneeth Bharadwaj asked ·

Incoming faxes issue - Visible on RingCentral UI. Hits webhook. But no data on read

Hi,

We are facing issues with Incoming faxes on RingCentral (RC).

We are able to view the list of incoming faxes, and receive an email to our inbox indicating the same. RC is hitting to the webhook to inform our code that a fax has come in.

However, when our code tries to retrieve the fax message and attachment data using the information sent in the webhook, it returns empty.

Please let us know how to resolve this issue. We have been facing this issue since 2020-08-20 00:00:00.000 UTC.

Regards,
Puneeth

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Phong Vu avatar image
Phong Vu answered ·

I need to see some code snippet where you receive inbound fax notification and how you try to read the attachment to make sure what you do is correct.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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