question

Mike avatar image
Mike asked Phong Vu answered

How is Call Queue information obtained from Call Log Records via API

For each recorded call, we would like to know the Call Queue it ran through for reporting purposes.


In the Call Log Record response (https://developers.ringcentral.com/api-reference/Call-Log/readCompanyCallLog) , I see "Direction", "Action", and "Result" values but no "Call Queue" so that we would know that this particular call was from Sales, Support, etc


What is the best way to either pull call logs by Call Queue or join Call Queue information onto the record?

rest api
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1 Answer

Phong Vu avatar image
Phong Vu answered

I don't think you can get such information from the call log. You can use the telephony session event notification to capture and generate the metadata for your own usage.

check out my blog or join this webinar to learn more about telephony session event.

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