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How is Call Queue information obtained from Call Log Records via API
Tags: rest api
Aug 24, 2020 at 12:47pm   •   1 replies  •  0 likes

For each recorded call, we would like to know the Call Queue it ran through for reporting purposes.

In the Call Log Record response ( , I see "Direction", "Action", and "Result" values but no "Call Queue" so that we would know that this particular call was from Sales, Support, etc

What is the best way to either pull call logs by Call Queue or join Call Queue information onto the record?

1 Answer
answered on Aug 25, 2020 at 2:34pm  

I don't think you can get such information from the call log. You can use the telephony session event notification to capture and generate the metadata for your own usage.

check out my blog or join this webinar to learn more about telephony session event.


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