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Dynamic Call Queue Members
Tags: call queue, call handling
Aug 27, 2020 at 7:25am   •   1 replies  •  0 likes
Aaron Lippiatt

I'm trying to set dynamic call queue members for one of our queues. For example, I have two members in the queue during normal business hours. However, the manager of this queue wants his extension to be added as the third member, but only on two days per week. Right now, I've been manually adding him as a member at the beginning of these two days and removing him at the end of these two days. However, I'd like to set it and forget it. Using custom rules, there doesn't seem to be a way to edit the primary members of the call queue in the call handling rules.

Has anyone else figured this out, or is it not supported?

1 Answer
answered on Aug 27, 2020 at 9:38am  

Hi Aaron, sorry but this is currently not supported.


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