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Why is nothing ringing or happening during a RingOut "InProgress" call?
Tags: ringout
Sep 8, 2020 at 12:09pm   •   2 replies  •  0 likes
Tammy Wolski

I am using the RingOut API function in production mode.

I have a RingCentral desk phone brought from my clinic, at my home office, sitting beside my home desk phone at my home office. The RingCentral desk phone is extension 218.

Here is what works:

I can get a token, using our main account phone number, with star character plus extension.

Example: 7809999999*218

Then using my own Windows 10 app, I make a call to my home phone number, using the RingOut API with account ID ~ and extension ID as ~

Result: I get an "InProgress" HTTP response. However, the RingCentral desk phone doesn't ring, or even show a line is occupied, and my home phone doesn't ring.

What am I doing wrong?

2 Answers
answered on Sep 9, 2020 at 9:57am  

I have this resolved now, but the original RingOut object will still be "InProgress". The original token is long expired, so I can't do a DELETE on it. What happens to these RingOut objects that are forever "InProgress" and not deleteable? Do they take up disk space somewhere? Is it bad for my phone system somehow?

on Oct 4, 2020 at 8:18am   •  0 likes

Could you let us know resolution steps. I even faced the same i.e I get an "InProgress" HTTP response. However, the RingCentral desk phone doesn't ring.

on Oct 5, 2020 at 7:44am   •  0 likes

I just test Ring-Out and it works on both production and sandbox environment. Should you double check the number, the phone etc. to make sure you can at least make a direct call to that phone.

on Oct 5, 2020 at 9:30am   •  0 likes

I could able to make a direct call however it shows as "In progress" response when i ran the app. Any thoughts on the format of the number like "+country code-number" or +countrycode and number without any special chars"

on Oct 5, 2020 at 9:41am   •  0 likes




answered on Sep 8, 2020 at 1:29pm  

Can you make a direct call to that number to see if the phone rings? I don't think it is the problem with the RingOut.


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