Dawn Marshall avatar image
Dawn Marshall asked jenn-community-moderator commented

Greeting After Automatic Call Recording

In a call queue, is there any way to set up a greeting to play after a call has been picked up and the automatic call recording has begun? It is my understanding that the greeting will play, followed by the recording announcement, then the recording begins when an extension picks up. I'd like to be able to capture the greeting message and the announcement of recording for each call. Any ideas on if this is possible with RC? Thanks!

call queuescall recording
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jenn-community-moderator avatar image jenn-community-moderator ♦ commented ·

Hello Dawn, for our automatic call recording, it will be instant, including the greeting by the time that the call routed in an extension or call queue. Thank you!

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