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brandon-scivolette1312 avatar image
brandon-scivolette1312 asked ·

Maybe I'm missing something- Where is the HUD in the new Ringcentral App?

My company has been using RC for ~10 years, and we've had a HUD via the RC 'Phone App' for 5 of those. We've come to rely on the HUD as a visual insight into the status of other users, who's tied up on a call, who's on lunch, etc. Frankly, it might be the feature we value the most in the app.

For a long time now I have been watching RC's progress with the new app, waiting for it to be fully functional before I considered migrating my users. This evening I downloaded the new (desktop) app to evaluate it and, much to my shock and surprise, it doesn't appear that this app has a HUD. I just can't imagine this to be true, though, so I am hoping that I've missed a setting somewhere and that it can be turned on? Can anyone shed some light on this mystery for me?

PS: I read a ton of documentation before posting this. And while I can likely infer that the HUD is not included in this app, I was unable to confirm this since the documentation for the new app didn't mention anything about it. I would guess that, given how many people will migrate to the new app from the old one that this must be a common question?

desktop appringcentral apphudheads-up-display
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jenn-community-moderator answered ·

Hello Brandon, we are still working for HUD in new Unified RingCentral App. It will be release in this quarter of the year. Thanks for your patience.

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Awesome! I'm just happy to hear that it's a planned feature. I was more than a little concerned that it was going to be depreciated.

Thanks for the quick response, I appreciate it.

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