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Change the Green Bar to a clickable arrow in Salesforce Integrated toolbar for Contact Center
Tags: salesforce cti
Sep 29, 2020 at 11:10am   •   1 replies  •  0 likes
Robie Mays

The Green bar within the Salesforce Integrated toolbar for Contact Center is used to expose the call controls for the active call (see attached screen shot). The green bar only moves when the cursor hovers over the bar and goes back when the cursor is moved. This is causing confusion for agents when they use the app because often the bar doesn't move as expected when the cursor is hovered over the bar or is moved away from the bar.

It would be easier to use if the arrow on the green box was actually a clickable field indicating whether to move the green bar in one direction or the other to expose the underlying call call controls.

on Sep 29, 2020 at 11:18am   •  0 likes

@Robie Mays Thanks for sharing this idea! We would recommend adding this to our Ideas Portal.
You can click HERE to add this feature request!

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