Status keeps reverting to Invisible.

My status keeps changing from Available to Invisible even though I am active on the computer. I need it not to do that. This is the new app. Ver 20.3.31.2413 Windows.

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Anirban commented · Sep 29, 2020 at 10:01 PM

These are some similar issues here:

https://community.ringcentral.com/questions/28360/ringcentral-glip-only-instant-messaging-app-user-a.html

https://community.ringcentral.com/questions/28359/presence-on-glip-keeps-changing-to-invisible-will.html

Maybe a known issue and RingCentral working on it

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Marvin Julson Anirban commented · Sep 29, 2020 at 10:05 PM

Those are for the old app. Not applicable.

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Becky-Community_Manager ♦♦ Marvin Julson commented · Sep 30, 2020 at 03:17 PM

Hey, @Marvin Julson! We recommend that you uninstall and reinstall first. If that doesn't help, we would suggest checking in with Support to troubleshoot the issue further.
Please let us know if you need any further assistance!

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b-d commented · Jan 29, 2021 at 03:17 PM

This is happening again to several users. Logged off all app locations (PC and Mobile) and logged back in. Still changes quickly back to invisible. Is this another RC bug?

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mary-community-moderator ♦♦ b-d commented · Jan 29, 2021 at 03:39 PM

Hi! There's no reported bug for this. Please try to uninstall/reinstall the app.

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Michael Phelps commented · Aug 18, 2021 at 12:17 PM

Not sure if this is the right place to comment that this is happening to me on the Web Console app. I came in this morning, clicked on the https://app.ringcentral.com tab on my web browser and my status is 'Invisible'. It has since gone to 'Available'. I will point out that I still get calls even though my status is 'Invisible'. It seems to be an aesthetics issue.

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Becky-Community_Manager ♦♦ Michael Phelps commented · Aug 18, 2021 at 02:59 PM

Michael, this is actually your presence. You can learn more here: https://support.ringcentral.com/app/users/desktop-web/setting-presence-ringcentral-app-desktop-web.html

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Michael Phelps commented · Aug 18, 2021 at 03:02 PM

Okay. So according to the site, this feature is not working as intended since I am NOT manually setting myself to 'Invisible'

Invisible: A gray dot. This will appear as if you’re offline. This presence can only be set manually.

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Becky-Community_Manager ♦♦ Michael Phelps commented · Aug 18, 2021 at 03:04 PM

We recommend logging out entirely or setting your account to Do Not Disturb (DND) to avoid receiving calls.

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Michael Phelps commented · Aug 18, 2021 at 03:37 PM

Thank you Becky!

The issue is that "My status keeps changing from 'Available' to 'Invisible' even though I am active on the computer." So my status is changing involuntarily. Could a network with a lot of data being transferred be causing that?

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Becky-Community_Manager ♦♦ Michael Phelps commented · Aug 18, 2021 at 03:39 PM

@Michael Phelps No problemo!
And yeah, that could be the case. Are you exclusively using the app on your browser?
Just curious to isolate your specific issue.

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