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I wish there was a feature to ring the user's physical phone first and not the app.
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Hello @Rockhouse Marina! You can share this idea HERE. We will update it once it is available. Thank you!
We just migrated to RingCentral and have found this to be a major flaw for our organization.
This has been an ask for years. And now that we're heading back to the office it really is necessary.
The default order is still apps. Feature request is here
Please vote for this feature
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