Curt Ockenfels avatar image
Curt Ockenfels asked mary-community-moderator edited

Warm Transfer Caller ID Preserved

1. Call comes in.

2. Front Desk Warm Transfers call to Advisor.

3. Caller ID remains Front Desk Caller ID.

We would like the caller ID to remain the original callers ID. Not the Front Desk Caller ID.

I know a cold transfer will accomplish this.

I'm requesting a feature to accomplish this with a warm transfer.

caller id
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jenn-community-moderator avatar image jenn-community-moderator ♦ commented ·

Hello @Curt Ockenfels, we love this idea too. Please vote for this HERE. I will also share this with our Product Team. Thank you!

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