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Poulami Nath avatar image
Poulami Nath asked Phong Vu edited

RingCentral call routing feature

We want to use RingCentral call routing feature. Currently we have created a sandbox account. The goal of our application is: retrieve the incoming call session status by using "pre-call control" and route the call to a specific number/extension using RingCentral Apis. We have found, the Call Control API requires the "Advanced User" permission. So, please help us to grant this permission so that we can access the Apis and proceed further. Also, please provide us the list of Apis, which will be used to complete these routing solution.

call routing
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Phong Vu avatar image
Phong Vu answered Phong Vu edited

Where did you find the info showing the Call Control API requires the "Advance User"? I think that is a mistake as I remember that we lift that restriction long time ago. Please share the source of the info so I can have a look at it. Or, open your RC app (https://developers.ringcentral.com) and goto app settings. If you see the Call Control permission, you are good to call the Call Control APIs.

Some readings for you related to telephony and call control.

https://medium.com/ringcentral-developers/ringcentral-telephony-session-events-notifications-98b3f8d29745

https://medium.com/ringcentral-developers/presence-and-call-management-app-with-active-call-control-apis-445d3e38392e

https://medium.com/ringcentral-developers/announcing-the-ringcentral-call-control-sdk-for-javascript-3cea4316cca8

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys