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Graduation Requirements not updating
Tags: app graduation
Oct 20, 2020 at 12:09pm   •   10 replies  •  0 likes
Ted Hewitt

I have made calls attempting to meet requirements for graduation, however, the system is not refreshing. As of this post it shows last refresh was 2020-10-20, 16:23:15 UTC, but currently its 2020-10-20T19:07:56. Site statues updates every 15 minutes, or in some places says an hour. Either way, its been a very long time, how can I get this refresh to happen?

on Apr 1, 2022 at 7:31am   •  0 likes

Same thing here app id: gRtLL0JOSXeHRnmZKVHzOA

Thank you.

on Apr 1, 2022 at 7:34am   •  0 likes

Wrong app client id.

on Apr 1, 2022 at 7:38am   •  0 likes

Yea, the correct app client id: etjBCOouQx6rOPjc6ldlGQ

Please help me to update the graduation requirements.

Thank You.


on Apr 1, 2022 at 8:13am   •  0 likes

Same thing here app id: etjBCOouQx6rOPjc6ldlGQ

Thank you.

on Apr 1, 2022 at 11:11am   •  1 likes

Done for your app!

on Mar 23, 2021 at 2:27pm   •  0 likes

Got it thank you.

One is done moved to production


Has more request than five per endpoint, I'm not sure what else is required, thanks again.


on Mar 25, 2021 at 6:25pm   •  0 likes

Any update on this?

Thank you.

on Mar 26, 2021 at 6:44am   •  0 likes


on Mar 11, 2022 at 12:29am   •  0 likes

I have same problem with sandbox client id : HJwYBu_WTOaBc3Bp9njrCQ

on Mar 11, 2022 at 8:14am   •  0 likes

You have ways too many errors (49/138) and too many app permissions that are not exercised to meet the graduation requirement.


on Mar 14, 2022 at 4:48am   •  0 likes

That status & count on Dashboard page not updated event call in CURL request and also call with PHP code

on Mar 14, 2022 at 8:17am   •  0 likes

I see changes in the app analytics. I know that it may take longer time to update the error and status. But I could say that your app has too may permissions which have not been exercised. Remove those unused permissions or call APIs that need those permissions.

on Mar 14, 2022 at 9:46am   •  0 likes

Now It's shown "5+ API calls per each used endpoint (20+ in total)" is not complete please help for that to process production I already call API more than 5 times. Every day it's count set 0 need to call each API every day.

on Mar 14, 2022 at 9:56am   •  0 likes

Your app is in production now. Next time, to avoid this, don't add extra app permissions which you don't need/use. Also post question in a new thread.

on Jan 28, 2021 at 12:07pm   •  0 likes

we're seeing the same issue as well.. we're trying to push through so we can use our RC app on production data. is there a way to manually refresh this? the work we're doing is time sensitive and it would be helpful if we can see the updates occur at a faster rate.

app client ID 8fAkPK8_Qcab6zD9QgtR0Q in sandbox

on Jan 28, 2021 at 12:52pm   •  0 likes

You call the get media/recording just once and that is why. Your app is a private app and has enough API calls for other API. So I graduated it manually for you. It is a Browser-base app and I don't see a correct OAuth redirect URI though. You still can provide the URI after the app is graduated though.

on Jan 28, 2021 at 5:18pm   •  0 likes

thank you very much Phong! You're assessment is correct, when we created the app and set the app type, i incorrectly set it to "web-browser" instead of "other non-ui" which doesn't require Auth Code and Implicit auth flows. our app is for internal company use only with a very limited scope.

we created a new staging app with app client ID YTMl6DcdQne84WdAnnzrnA

since we've made dozens of calls to various endpoints from the previous staging app that you pushed to production we were able to quickly place new calls under the new staging app above and you should see that we've met all requirements to graduate the app. can you please help us push the app through to production?

Thank you very much in advance!

on Jan 28, 2021 at 7:36pm   •  0 likes

No need to create a new app. You should have let me know. I changed the old app platform type to password flow. So use the old app and keep the new app for next version development.

on Mar 22, 2021 at 9:14pm   •  0 likes

Same thing here app id: m6s_XGo1Trq2N57E6CyR9A and app id: t2A8tbqeSRuRCnkJV9lM_A

Thank you.

on Mar 23, 2021 at 10:18am   •  0 likes

Be patient. One of the app's submit button is enabled so you can submit yourself. The other app still not satisfy the requirements. Call API at least 5 times to exercise the permissions.

on Oct 30, 2020 at 10:12am   •  0 likes

It finally updated, but the tooltips that explain that the data is updated every hour, x minutes, etc... those are not accurate. This should actually updated on the hour as it states, or dont provide a refresh interval. Or possibly add a manual refresh option.

on Oct 27, 2020 at 7:38am   •  0 likes

Can you give your latest update about this problem? If it's still not updated, give me the app client id so I can have a look at it.

on Mar 3, 2021 at 1:57pm   •  0 likes

Having a similar issue. Can you push this client app id forward to production?




1 Answer
answered on Apr 4, 2022 at 12:16pm  

This could happens time to time and we are investigating the issue and fix it. In case you experience the issue, please open a ticket and the dev support team can help to graduate your app manually.

answered on Apr 1, 2022 at 7:28am  

Same thing here app id: etjBCOouQx6rOPjc6ldlGQ

Thank you.


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