question

Shanthini Devi avatar image
Shanthini Devi asked Anirban answered

Can't access Production Account.

Hi Team,

We are App developers from OAppS. We created the extension RingCentral for Zoho Desk integration and we got the production account. Now, We can't access the production URL. It is perfectly working in the Sandbox environment. Login credentials are almost the same as the sandbox developer account. When we tried to use the production URL I got the following issue.

Thanks and Regards

Shanthini

OAppS

integrationsextension
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1 Answer

Anirban avatar image
Anirban answered

You can create a support ticket here or contact Dev support team with the issue.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys