* Reposting so that I can be the point of contact
I've been tasked with gathering and analyzing call logs for our company, but I'm running into problems grabbing the percent of calls accepted each month.
If request all company call logs, some of the extensions I'm looking for aren't being returned. I suspect it's because the users associated with these extensions are "Not Activated" (Correct me if I'm wrong). I can see the % Answered KPI for these numbers on the analytics page, btw.
I'm able to come up with the number if I call the API, requesting logs for those specific extensions. The problem is, with rate limits, the process is taking far too long. (I want to archive logs for every extension, as well.)
Because of the way our phone system is set up, we're using some inactive extensions that only exists to forward calls to others. I tried a workaround where I get these numbers' forwarding agents and come up with the counts that way. However, there's overlap with the agents' numbers, so the counts aren't accurate.
So, my questions...
- Am I doing it wrong?
- Is there another way to retrieve inactive users' call logs?
- Are there any endpoints that can pull values from the analytics page? If I'm able to archive the active users' logs and get the counts I'm looking for some other way, that'd be fine.