question

Paul Kornetsky avatar image
Paul Kornetsky asked Phong Vu answered

Call Recording on sandbox

I can't create a call record on the sandbox number.
I tried the following method:
1) Using the Ring Central app I called another number and specified another number that is not associated with the sandbox account as a custom number
2) Received a call on phones
3) The recorc button did not appear

call recording
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1 Answer

Phong Vu avatar image
Phong Vu answered

It should work on sandbox. Can you take a screenshot of your phone when the call is active? Also try to dial *9 while on the call.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys