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Simon Strain asked ·

Chrome protocol handlers and new app

After switching to the new RingCentral app, a few of my users have found that Chrome cannot detect the new app as a valid app for zoomrc links. If the old RingCentral Meetings app is installed, it will attempt to open that. If it is not installed and protocol handler settings are not cleared, Chrome will download the old RingCentral Meetings app again. If it is not installed and protocol handler settings are cleared, it will say that no app can be found to open zoomrc links and ask to open the Microsoft Store. How do I make Chrome recognize the new RingCentral app as a valid protocol handler for RingCentral meetings?

ringcentral appgoogle chrome
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Hello @Simon Strain. Apologies, you can check this LINK about Chrome OS. Thank you!

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I'm using the chrome browser on Windows 10, not Chrome OS.

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Thanks for this, I would highly recommend opening a case HERE, and our phone support will contact you as soon as possible for further troubleshooting. Thank you!

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