question

Alex Dyer avatar image
Alex Dyer asked jenn-community-moderator answered

Cannot Add RingCentral Phone App to User as Softphone

A user wants to add the RC app on their phone so it rings when working from home. I have tried to add a softphone via 'Users->Phone & Numbers->Add Phone' but it won't like me add the app.
I have tested on other users and can add the app successfully in the same window. Why would it not be working for this user?

ringcentral appadmin portalsoftphone
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1 Answer

jenn-community-moderator avatar image
jenn-community-moderator answered

Hello @Alex Dyer, the softphone app will be automatically shown once he/she logs in using his/her direct line (assuming that this will be a digital line). He/she needs to log in as a direct number, no need for the extension number, and the password for his/her extension. That should be good to go!


You can also check this LINK on how we can check if he/she is using a virtual number or a digital line. Thank you!


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