question

dawn-kraychuk avatar image
dawn-kraychuk asked ·

Issues with Latest RingCentral App

Is anyone else having problems with the latest RingCentral app? For us, it started about a month or two ago. We have both inbound and outbound calling issues. Inbound there is dead air when picked up, outbound says "connecting" and never does. We have tried it on different mobile devices (Android and iOS different versions), different wifi locations, different carriers (Shaw, Bell, Rogers), different cities and still the same issue.

mobile appinbound callsoutbound callssupport problemtechnical problems
1 comment
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

I contacted support but so far have had no suggestions and our office is doing more remote work and is unable to use their office lines for calling.

0 Likes 0 · ·

1 Answer

· Write an Answer
Becky-Community_Manager avatar image
Becky-Community_Manager answered ·

Dawn, are you still experiencing these issues?
There was an outage last week in Canada that may have been the source of your problem.

Please let us know if you're still having troubles.

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces