question

Cedric Brewster avatar image
Cedric Brewster asked jenn-community-moderator answered

Internal server error

I've had some users get an "internal server error" message while in conference calls. These calls have involved users within the RingCentral app. One user would hear the message and the others would hear silence. After the message it disconnects the conference. Can someone explain what's happening? Is there a fix?

ringcentral appcall handling
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1 Answer

jenn-community-moderator avatar image
jenn-community-moderator answered

Hello @Cedric Brewster, apologies! Can they try to uninstall the app and reinstall it? Make sure that they are using the latest app, click HERE to get the new version. Also, if they still have the issue I would highly suggest opening a case HERE. Our phone support will contact you as soon as possible. Thanks!

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