question

Robert Allen avatar image
Robert Allen asked ·

Ring Central Meetings Will Not Launch

I have been using Ring Central for about a year. Just last week, I started to have a problem with it. When I click on a ring central meeting link, it takes me to the launch page, but the application will not launch. I try to download and run ring central meetings, but it still will not launch. When I try to join via browser, I get an error message stating that the meeting has not started, despite me being the host.


To resolve this, I tried the resolution that is listed in the support documentation, allowing all cookies, and adding Ring Central in Allow all cookies. This has not helped.


I have tested this in Chrome, and FireFox.

ringcentral meetings
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Anirban avatar image
Anirban answered ·

You can open a support case and contact RingCentral support with your issue: https://support.ringcentral.com/contact-support.html

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mitch-heffington12178 avatar image
mitch-heffington12178 answered ·

I am also having this issue occur. I talked with Ring Central support and the response was that the back office could not reproduce and to try turning off my anti-virus and running as an administrator. Many of the clients we work with do not have the ability to Run as Administrator or disabling their anti-virus. This issue only occurs for us when it is new users who have not installed Ring Central Meetings before.

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