question

Keri McGovern avatar image
Keri McGovern asked ·

Unable to send faxes

Hello, we are unable to send faxes. We get a bounceback email anytime we try to send one.

Below is the message we get.


Message not delivered
Your message could not be delivered to one or more recipients. The details are attached below.

For further assistance, please contact your IT Administrator.
Message details
Failure reason: <2248135109@rcfax.com>: host mx2.emailsrvr.com[146.20.161.2] said: 451 4.7.1 Received too many messages from a new or untrusted IP: 18.216.13.113

fax
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Anirban avatar image
Anirban answered ·

You can contact RingCentral support and open a case: https://support.ringcentral.com/contact-support.html

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app