News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
How to mass delete IM's
Tags: ringcentral messages
Nov 12, 2020 at 5:29am   •   2 replies  •  0 likes
Dan Schmidt

I am trying to mass delete instant messages. The only thing that RC allows is a single message at a time. How do I delete the entire chain from a back and forth IM session?

on Nov 12, 2020 at 5:43am   •  0 likes

Looks like I may have found my own answer. I can close a "conversation", but cannot delete it. Apparently only an admin can delete a conversation? Sure I can delete what I send, but the conversation still lives on. I am sure this is some legal thing RC is trying to serve. But one would think like IM's on your phone that you could clear old IM's on RC, at least locally.

Looks like it's Skype from now on. At least I can delete entire message chains without getting the IT department involved.

1 Answer
answered on Nov 17, 2020 at 12:55pm  

Hello @Dan Schmidt, apologies! This feature is not available at the moment. You can add your vote HERE, and we'll share this with our Product Managers. Thank you for your patience.


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us