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Why can't I assign existing number to user's phone anymore?
Tags: app administration
Nov 26, 2020 at 6:26am   •   1 replies  •  0 likes

I have been able to do this in the past, but I've lost the ability to change a user's IP phone number. When you go to Phones & Devices>User Phones>Click On User>Edit Number, the only option that presents itself is to buy a new number. It no longer gives me the option to choose an existing assigned number. I had to call into Ringcentral support the other day to accomplish this and they stated that it appeared to be a glitch but they haven't confirmed it's company wide. This has been going on for weeks and I would love the ability to do this!

1 Answer
answered on Nov 26, 2020 at 8:46am  

This is long to explain in plain text. You should submit a support ticket so the developer support team can schedule a call to walk you through the steps.

on Nov 26, 2020 at 9:30am   •  0 likes
What steps? I'm trying to find out if others are having the same issue I'm having or to get someone to help resolve this issue.

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