Solved

How can I tell the difference between a transferred call to my extension and someone calling in from the queue?

  • 30 November 2020
  • 1 reply
  • 401 views

There are 4 of us working in the call queue and we often have to transfer to one another as well as to other extensions. Is there a way for me to drop the call into an extension that will show the person that it's a transferred call with someone else on the line vs. just me calling? I want our employees to know if there's a customer on the other line waiting or if it's just another co-worker calling them.

icon

Best answer by Anonymous 14 December 2020, 15:20

View original

1 reply

Hello @Kim Hyde, you can use the Call Queue Display feature. Please click HERE to know more about it. Thank you!

Reply