question

Tracy Gorman avatar image
Tracy Gorman asked Phong Vu commented

deleted account but when trying to re add error message saying email address already in use

error message saying users email already in use


app administration
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6 Answers

Anirban avatar image
Anirban answered

Try to check all the users and extensions if the email is assigned anywhere in the account.

If the issue still exists, submit a support ticket to the developer support team. They can assist you in investigating the issue

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Tracy Gorman avatar image
Tracy Gorman answered

I have done this already and can not see the email address used anywhere else i have logged a case but have not received a response back yet

Thank you


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Emil Baez avatar image
Emil Baez answered

Any update, this is happening to me as well and I just start with RC ....

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Phong Vu avatar image
Phong Vu answered

I just tested on my sandbox account. I deleted and re-add a new extension reusing the email address and it works well.

The best way is to create a support ticket so the developer support team can help take a look at your sandbox account.

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Terry Landis avatar image
Terry Landis answered Phong Vu commented

If you had a Proof of Concept going in the past, with that email address entered - it is possible that only RC support can clear it out.

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Phong Vu avatar image Phong Vu ♦♦ commented ·

Not really. I login my sandbox as a normal user (an account owner) and delete/re-create and extension with the same email address.

Did you contact the dev support?

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Michael Houle avatar image
Michael Houle answered Phong Vu commented

I too have run across an email already in use but can not find the account anywhere. Did anyone solve this?


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Phong Vu avatar image Phong Vu ♦♦ commented ·

Did you submit a support request?

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

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