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deleted account but when trying to re add error message saying email address already in use
Tags: app administration
Dec 2, 2020 at 7:06am   •   7 replies  •  0 likes
Tracy Gorman

error message saying users email already in use

7 Answers
answered on Apr 3, 2024 at 9:42am  

This has happened to some folks in my company. Usually it's because they had tried to create their own Video Pro free account before IT has a chance to create it under the admin portal. Since there can only be one unique email address, once setup by the user, the IT admin cannot use it again. The solution is to have the user delete their account so that it's available once more. If they don't remember the password, select "forget password" to reset (assuming they can access the email).

answered on May 20, 2021 at 8:15am  

I too have run across an email already in use but can not find the account anywhere. Did anyone solve this?

on May 20, 2021 at 10:27am   •  0 likes

Did you submit a support request?

answered on Jan 26, 2021 at 7:47am  

If you had a Proof of Concept going in the past, with that email address entered - it is possible that only RC support can clear it out.

on Jan 26, 2021 at 8:19am   •  0 likes

Not really. I login my sandbox as a normal user (an account owner) and delete/re-create and extension with the same email address.

Did you contact the dev support?

answered on Jan 6, 2021 at 2:31pm  

Any update, this is happening to me as well and I just start with RC ....

answered on Jan 6, 2021 at 3:07pm  

I just tested on my sandbox account. I deleted and re-add a new extension reusing the email address and it works well.

The best way is to create a support ticket so the developer support team can help take a look at your sandbox account.

answered on Dec 3, 2020 at 2:14am  

Try to check all the users and extensions if the email is assigned anywhere in the account.

If the issue still exists, submit a support ticket to the developer support team. They can assist you in investigating the issue

answered on Dec 3, 2020 at 2:50am  

I have done this already and can not see the email address used anywhere else i have logged a case but have not received a response back yet

Thank you


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