question

Tiffany Foster avatar image
Tiffany Foster asked Anirban answered

,How can I transfer a single voicemail message to another Ringcentral user?

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Our medical office has clinicians at two locations with two different RingCentral extensions and also a main operator who transfers calls to both locations from a third number. Oftentimes a patient will call and leave a voicemail at the wrong location. Is there a way to transfer A SINGLE voice message to another RingCentral extension voicemail? (these numbers are not in the same que) The only way we have found uses e-mail with the message as a voice/audio attachment but this is not a secure option for our office.

voicemail message
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Tony Knight avatar image
Tony Knight answered Tiffany Foster commented

After listening the message press 5, then the extension you want to forward the message to followed by the # key. There is also a tutorial that comes on after listening to your message that assists you with the options available.

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There is nothing that comes on after listening to my message and nothing happens when I press 5.

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Anirban avatar image
Anirban answered

I can see a feature request for same kind of functionality here:

https://ideas.ringcentral.com/ideas/ENTCOM-I-70

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