question

Z - Admin Extension avatar image
Z - Admin Extension asked Anirban answered

We have waited for over a week for graduation approval. When will our app graduate?

We have been waiting for the last week for our approval that was supposed to be completed within the next business day. We have been clients of RingCentral for a long time now and have over 60 users. We have reached you by chat, phone, and email. Still waiting. Could you please help us?


App name: Sending task to our staff
Client ID: ahLoWjfPTtujtCg38xjsdQ

Thanks.

graduation
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Phong Vu avatar image
Phong Vu answered

I just check and see your app is in production now (approved today). Check your email or login to get the app production client id and client secret.

Also I see you have a cloned app ([CLONE] Sending task to our staff) which is in review but it has a different client id from what you provided above. Are you talking about this app? And what was changed that you cloned the app and submit for production right after the first app was approved?

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Anirban avatar image
Anirban answered

This is a common issue. Whenever this type of situation occurs regarding approval for production, the better way to solve is to submit a help ticket with your application ID. The backend team will take care of the remaining.

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