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Mirit Leon avatar image
Mirit Leon asked ·

Voicemail email notification to all call queue members

I have a call queue set up with 5 members ringing simultaneously then going to a voicemail for the queue (extension 2). I'd like all 5 members to be notified by email of the voicemail. Is it possible?

voicemail message
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Tim Rutherford avatar image
Tim Rutherford answered ·

Along the same lines, is it possible to send a GLIP message when a voicemail is left in a specific mailbox (call queue or otherwise) ?


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Joe Cache avatar image
Joe Cache answered ·

From what I've just tested - we're setting up new queues - all of the members got the email with the mp3, but none of us got the actual voicemail in the RC desktop or phone app either.


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All the members are set to get the calls, no other odd settings.

Now - trying to figure out why we all got them, turns out that in the Managers, under Call Queue Details/General - those listed will get the email with the attached vmail. Downside is that we all have Full Access, so we can't test with the Member Only setting.

Hope that helps.




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