This question was apparently asked a long time ago without any response so I am going to post it again. Is there a way to set up a line to go straight to voicemail when a new call comes in and the user is already on a call?
Automatic Do Not Disturb When on a Call
Hello Jenn,
I appreciate the reply. I don't want the call to go to anyone else so the queue option doesn't seem to be the solution. I just want it to go to the user's voicemail since they are already on the line.
Understood, the call waiting feature is embedded in the phone system. Disabling of call waiting is not available at this time unless we use the call queue. I would highly suggest voting HERE, and we'll share this with our Product Managers. Thank you for your patience in this matter.
Hello @Sean Downey, you can use the call queue by setting up a "rotation" call, so it will just hunt the available users.
When the incoming calls to a call queue group are set to be distributed in the Rotating order, the distribution will be based on idle time.
• A Call Queue member that has no call is considered as "idle," or Available, and the Availability or Idle timer starts.
• The member with the longest idle time receives the next call from the queue.
• When a member answers an incoming call or places an outbound call, the timer gets reset.
• The member then goes to the bottom of the queue.
Click HERE on how you can configure it. Thank you!
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