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RingCentral and Pager Duty Integration
Tags: integrations
Dec 23, 2020 at 1:03pm   •   2 replies  •  0 likes


I am trying to set up an integration between RingCentral and Pager Duty that will notify Pager Duty of an incident if a specific word is used in a RingCentral Chat. I have looked at Chatbots and those may work but I am wanting to avoid hosting a Server that's on the DMZ.

Anyone have any suggestions or have done this before?

2 Answers
answered on Dec 26, 2020 at 9:10am  

To stay behind your firewall, you can create a subscription via PubNub which is a client-side only subscription model (like implemented in client-side browser only apps). If your bot is in every channel you wish to be reported on, have it create / maintain a PubNub subscription for the following event filter:


Read more about this here:

answered on Dec 23, 2020 at 2:45pm  

There is a PagerDuty app in RingCentral app gallery for integration with RingCentral:

See if that can helps you

on Dec 23, 2020 at 2:50pm   •  0 likes

Thank you Anirban. So I am looking to do the opposite flow. Message in Ring Central that is than handed off to Pager Duty.

It: Someone messages our Support Team saying they need help its a P1, Pager Duty will scoop that up and alert the on call person to fix the issue.

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