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Text option just went away...
Tags: sms and text messaging
Dec 29, 2020 at 1:23pm   •   3 replies  •  0 likes
Suzy Chappuis

One of our admin could text and now all of a sudden the option is gone and she gets the error " A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator to add a direct number to your account." Does anyone have any idea what happen? All our other offices can text and all the settings are the same.

on Dec 29, 2020 at 2:15pm   •  0 likes

Ok, will do right now.

on Dec 29, 2020 at 1:58pm   •  0 likes

Yes, she does have a number associated with it.

on Dec 29, 2020 at 2:09pm   •  0 likes

Hi Suzy,

We would like to check on your account and see what's going on. Please email us your account information at

on Dec 29, 2020 at 1:37pm   •  1 likes

You need to check if the user extension if it still have a number associated with it.

You can login into your RingCentral online account and select the User then click Phones & Numbers > Numbers

Do you able to see any number associate with it? If not you need to add a direct number.

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