question

Suzy Chappuis avatar image
Suzy Chappuis asked ·

Text option just went away...

One of our admin could text and now all of a sudden the option is gone and she gets the error " A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator to add a direct number to your account." Does anyone have any idea what happen? All our other offices can text and all the settings are the same.

sms and text messaging
4 comments
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You need to check if the user extension if it still have a number associated with it.

You can login into your RingCentral online account and select the User then click Phones & Numbers > Numbers

Do you able to see any number associate with it? If not you need to add a direct number.

1 Like 1 ·

Yes, she does have a number associated with it.

0 Likes 0 ·

Hi Suzy,

We would like to check on your account and see what's going on. Please email us your account information at community.support@ringcentral.com

0 Likes 0 ·

Ok, will do right now.


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