question

Carl Miller avatar image
Carl Miller asked Anirban answered

Can use the automation call recording feature on production environment without setting on sandbox?

I want to automatic call recording in my production environment.

On sandbox environment has no EditAccount Permission, So I can't set up automatic call recording.

Is there any way to use the automatic call recording?

call recording
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1 Answer

Anirban avatar image
Anirban answered

I think that feature is there in production env and you need to enable it: https://support.ringcentral.com/article/10665-automatic-call-recording-enable-disable.html

Sandbox account will not have that feature and I have not seen it there.

Also you can ref: https://community.ringcentral.com/questions/715/enable-automatic-call-recording-on-sandbox.html

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys