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Carl Miller avatar image
Carl Miller asked ·

Can use the automation call recording feature on production environment without setting on sandbox?

I want to automatic call recording in my production environment.

On sandbox environment has no EditAccount Permission, So I can't set up automatic call recording.

Is there any way to use the automatic call recording?

call recording
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Anirban avatar image
Anirban answered ·

I think that feature is there in production env and you need to enable it: https://support.ringcentral.com/article/10665-automatic-call-recording-enable-disable.html

Sandbox account will not have that feature and I have not seen it there.

Also you can ref: https://community.ringcentral.com/questions/715/enable-automatic-call-recording-on-sandbox.html

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