question

marcus-mann avatar image
marcus-mann asked Joe Cache commented

Call Queues to Extensions

I was told back in July that Call Queues would eventually be able to route calls to another extension. They said it was on the "road map". Any updates on this as this feature would really benefit our company. Thanks!

call queues
9 comments
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Marcus,


We will get back on this thread once we get an update. Thank you!

1 Like 1 ·
Phil Denton avatar image Phil Denton mary-community-moderator ♦ ·

This feature is long overdue. I have a client who only wants to have inbound calls ring all their phones, then roll to an IVR if no one answers.

Is this really not a capability RingCentral can support?

0 Likes 0 ·

@marcus-mann -- It is a feature that needs to be added to your account "Call Queue - Route to Extension"

1 Like 1 ·

THANK YOU! I'm going to let my rep know right now.

0 Likes 0 ·

Hi Marcus,

I'm just now setting up to port in our company and have been running through menus like rabbit holes. Call Groups can be sent to extensions:

1610130547696.png

Under the Call Handling/Wait Settings - max time action.

This is how we have it set up so that if the receptionist can't answer in time, it goes to a larger group, and then a larger group after that (SOMEONE has to answer! :) )

Hope that helps, and the Extension can be any type - IVR, Group, VM, etc.



0 Likes 0 ·

We must have different features. Below is my settings:

screenshot-20210108-202255-chrome.jpg

1 Like 1 ·

This is what I see on mine also.

0 Likes 0 ·

Hi,

There is no option on Standard plan to send the caller to extension "When maximum hold time is reached".

Please migrate the account.
Regarding phone number (214) 528-6500 .

0 Likes 0 ·

Hello Maribel,

Can you please tell us more on what you mean by your concern?

0 Likes 0 ·

1 Answer

Joe Cache avatar image
Joe Cache answered Phil Denton commented

Hi Marcus,

I'm just now setting up to port in our company and have been running through menus like rabbit holes. Call Groups can be sent to extensions:

1610130547696.png

Under the Call Handling/Wait Settings - max time action.

This is how we have it set up so that if the receptionist can't answer in time, it goes to a larger group, and then a larger group after that (SOMEONE has to answer! :) )

Hope that helps, and the Extension can be any type - IVR, Group, VM, etc.




1610130547696.png (20.5 KiB)
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app