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Call Queues to Extensions
Tags: call queues
Dec 31, 2020 at 11:48am   •   4 replies  •  2 likes

I was told back in July that Call Queues would eventually be able to route calls to another extension. They said it was on the "road map". Any updates on this as this feature would really benefit our company. Thanks!

on Jan 21, 2021 at 6:21am   •  1 likes

@marcus-mann -- It is a feature that needs to be added to your account "Call Queue - Route to Extension"

on Jun 13, 2021 at 5:39pm   •  0 likes

THANK YOU! I'm going to let my rep know right now.

on Jan 8, 2021 at 10:32am   •  0 likes

Hi Marcus,

I'm just now setting up to port in our company and have been running through menus like rabbit holes. Call Groups can be sent to extensions:


Under the Call Handling/Wait Settings - max time action.

This is how we have it set up so that if the receptionist can't answer in time, it goes to a larger group, and then a larger group after that (SOMEONE has to answer! :) )

Hope that helps, and the Extension can be any type - IVR, Group, VM, etc.

on Jan 8, 2021 at 7:11pm   •  1 likes

We must have different features. Below is my settings:


on Jun 13, 2021 at 5:38pm   •  0 likes

This is what I see on mine also.

on Jan 19, 2021 at 8:52pm   •  0 likes


There is no option on Standard plan to send the caller to extension "When maximum hold time is reached".

Please migrate the account.
Regarding phone number (214) 528-6500 .

on Jan 20, 2021 at 8:34am   •  0 likes

Hello Maribel,

Can you please tell us more on what you mean by your concern?

on Jan 4, 2021 at 8:48am   •  1 likes

Hi Marcus,

We will get back on this thread once we get an update. Thank you!

on Jun 13, 2021 at 5:37pm   •  0 likes

This feature is long overdue. I have a client who only wants to have inbound calls ring all their phones, then roll to an IVR if no one answers.

Is this really not a capability RingCentral can support?

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