Question

My call centers' numbers are labeled as "Scam Likely"

  • 22 January 2020
  • 2 replies
  • 638 views

When my agents make calls to customers, the customers don't pick up because they are telling us that the numbers are labeled "Scam Likely". Is there a resolution for this?


2 replies

Userlevel 1

It depends on what scam detection service your customer is using. The number might be flagged by a customer earlier.

I recommend you to contact the customer and ask them to check with the service they use to "unflag" it.

@Tony Tran You solve it? i need help with the same issue

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