When my agents make calls to customers, the customers don't pick up because they are telling us that the numbers are labeled "Scam Likely". Is there a resolution for this?
It depends on what scam detection service your customer is using. The number might be flagged by a customer earlier.
I recommend you to contact the customer and ask them to check with the service they use to "unflag" it.
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
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